Supra Sunday Part 12: Agent Alert

Agent Alert is a convenient feature built into Supra’s eKEY®, XpressKEY®, and ActiveKEY®, providing peace of mind for agents anywhere they carry their Supra wireless key. With the press of a button, agents have a simple and discreet method to send an alert message to priority contacts. The message and up to three contacts are set up in advance. Holding the alert button automatically sends the message to the contacts. The message can be sent as an email or text message.

  • Send alerts discreetly using any of Supra’s wireless keys — eKEY®, XpressKEY®, ActiveKEY®, or Apple Watch® paired with a smartphone using eKEY.

  • Elevate visibility of an agent’s location.

  • There’s no need to be at a keybox or a showing. The alert notification can be used anywhere.

  • Open the eKEY app or turn on the XpressKEY or ActiveKEY and press and hold the alert button for three seconds to send an alert.

  • Notifications can be sent as email or text message.

  • A link to a map of the key’s location is included, eKEY and XpressKEY only.

Setting Up Agent Alerts

  1. Log in to SupraWEB at

  2. Select the Alerts link. The first time you select the link, you’ll need to accept the terms and conditions and license agreement.

  3. Click the Enable Service button.

  4. Enter email address or 10-digit wireless number and carrier info to send a text message. See example in screenshot below.

  5. Enter custom message or keep the default message. The message is limited to 100 characters.

  6. Click Save.

Once your contacts are set up, a notification is emailed to each of your new contacts on the list. The email notification to your contacts includes a link for them to opt out. When a contact opts out, an email is sent to you informing you that one of your contacts has been removed. Note: Your Supra key will need to sync before it is able to send alerts

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